Where Do I Send Returns?

  • Please do not send the product back to the Artist. It must be sent back to Chromas per the RMA instructions.
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • We cannot guarantee that we will receive your returned item. Any claims for lost or damaged returns must be addressed with the shipping carrier.