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We offer our customers a committed
and highly skilled service department, with worldwide
capabilities. Twenty-four hours a day, seven days
a week (week-ends and after hours for high emergencies
only). over the phone or through e-mail.
Our customer service staff responds immediately
and effectively.
From our standard press configurations
to our application-specific customized systems,
we make sure that our customers become experts
in meeting the requirements of their customers.
Our printing and training services department
consists of highly skilled printers knowledgeable
in all applications. They work side by side with
our engineers to ensure that our customer base
is continuously surpassing the expectations of
their customer base. Our entire Training and Technical
Support Group back every printing and converting
system we sell,therefore our customers know how
to use our equipment to its full capabilities.
Our over-the-phone troubleshooting
service crew is immediately available in both
locations (Can and US) during regular working
hours, Monday to Friday, 8AM - 5PM EST. If the
issue cannot be resolved over the phone, we can
schedule an on-site visit of our field technician
for equipment repairs.
Please call one of our customer
service managers at:
PARTS ORDERS
Our extensive inventories permit
that a parts order could be shipped within 24
hours towards customer. Parts orders are fulfilled
immediately with overnight parts delivery if an
order is placed between 8AM and 5PM EST, Monday
through Friday.
In order to respond quickly to
any part request we need the following information
at time of placing an order:
- Model number,
- Serial number,
- Part number
You can
also use the following forms for:
PARTS
ORDERS OR INQUIRY ON-LINE
INSTALLATION RELATED
TRAINING
Initial press operator and printer
training is performed on-site during the press
installation. Our technicians make sure that press
operators are familiar with every feature of the
press and know how to adjust the press for optimal
printing results.
Customers may also take advantage
of the training performed at the manufacturer
site at the time of the press acceptance. These
"working" sessions are focused strictly
on the press operation and specific printing application.
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